disability disgrace

Right, you lucky lucky folk. Second post of the day. I got seriously shocked today. I always thought of Kingston as a 'disabled friendly' town. I now know I shouldn't assume. I name names for the first time here because I want it to become public knowledge. I had lunch just on the edge of the square/market place, in direct view of the new Next shop. Moving past the fountain, I entered what I thought was a very good clothes shop. I had a brief look on the ground floor, when I asked a staff member for directions to the disabled loo. In doing so, shockingly and depressingly, I was forced to make it public knowledge that I needed to visit their 'facilities'. Anyway, I then had to be accompanied, led upstairs (a real sensible place for a wheelchair 'accessible' loo). I then needed guiding from the lift through an impossibly tight route, past ridiculous displays, into and out of 3 different rooms, Cavernous. I just followed, not complaining, as, when nature calls. I followed him through different rooms, past various humongous displays, through very tight gaps, to a tiny, unsigned room. There was an unbelievable smell. Oooaargh, not of what you think, but it turns out that down this one toilet, someone had poured a load of plaster (very clever?).
  Basically I left Next feeling very disappointed that this new shop had totally let not only itself, but the whole of Kingston's good reputation, go crashing to the floor. Grrrr. It forces me to a sad decision of 'good but never again'.